Service has been fully stable since 13:07 (Europe/Berlin) and we are closing this incident. The root cause analysis is still ongoing together with our infrastructure provider; we will share the results and the measures derived from them as soon as they are available.
Posted Oct 20, 2026 - 13:40 CEST
Monitoring
Since 13:07 (Europe/Berlin) all components are responding normally again and no further errors have been detected. We are awaiting confirmation from our infrastructure provider that the database is fully stable and will continue to monitor closely before resolving this incident.
Posted Oct 20, 2026 - 13:23 CEST
Identified
Update: The root cause is an outage of our managed database at our infrastructure provider, which affects all components of the BANKSapi API. The provider is actively working on the restoration and we are in continuous contact with them; we will post an update as soon as the database is available again.
Posted Oct 20, 2026 - 12:20 CEST
Update
Auth (Authorization API) is also affected since 11:59 (Europe/Berlin).
Posted Oct 20, 2026 - 12:15 CEST
Update
Connect (BANKSapi API) is also affected since 11:59 (Europe/Berlin).
Posted Oct 20, 2026 - 12:15 CEST
Update
Scheduler (Background synchronization of bank accounts) is also affected since 11:57 (Europe/Berlin).
Posted Oct 20, 2026 - 12:13 CEST
Investigating
Our monitoring has detected failures for Access (bank interfaces) since 11:56 (Europe/Berlin). We are investigating.
Posted Oct 20, 2026 - 12:12 CEST
This incident affected: BANKSapi operational API (Connect (BANKSapi API), Access (bank interfaces), Auth (Authorization API), Scheduler (Background synchronization of bank accounts)).